Cascade Garden
Specific Times: We are unable to guarantee delivery at a specific times during the day, but we are normally able to deliver within four hours on orders place on our website. You may request a time frame in the special instruction box at checkout when ordering, and we will do our best to accommodate your request.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person will call the register number we have on the order to verify with them that they will be at the destination, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, someone else that is a family member or a friend to the person receiving the gift, or we would just leave a message for the recipient to call to arrange for a second delivery when no one is home.
Recipient Maybe Contacted: In most cases, we will usually call the recipient, 30 min to 1 hour before we attemp to deliver the gift. simply to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability issues for requests to leave arrangements at the door, porch, garage or floor. We HIGHLY discourage special instructions requesting delivery to a doorstep, porch, yard, garage, backdoor, floor or any location where the recipient cannot accept the arrangement themselves and where anything can go wrong if the gift is unattended. We cannot be held responsible for missing, stolen or faulty product due to this special request. We work hard with customers to accomodate each and anyone but we suggest not to have live flowers sitting outside in high or low temperatures where the wind, heat or cold, can easily damage the gift. We prefer leaving it with a second recipient if the desire person you wish to surprise is not home or at the location you chose.